Returns Policy

Withdrawal / Return - Replacement of Products

You have the right to return the products you have purchased and request their replacement:

a) in all cases in which is proven to be at fault, wrong products or products of poor and defective quality were sold (error in receiving the order, invoicing, shipping, damaged during transport)
b) in all cases in which there was a problem / real defect in the product (function or quality) which is covered by the product warranty and if the warranty has been given by This provision does not apply to products covered by third-party guarantees such as from the product manufacturer or its agent.

In any case and for all the above cases, the maximum return period for replacement cannot be extended beyond fourteen (14) calendar days from the date of receipt.
In addition, for all cases, the product to be replaced-repaired must necessarily be accompanied by the original proof of purchase.

For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents which accompanied the product (e.g. DAT, Retail Account etc.). Before any return, it is recommended to consult with the store.

In any case, the return and replacement is possible under the following conditions:
1. Contact the Online Store on the same day or the next business day.
2. The product has not been used or its packaging has not been opened.
3. The product must be accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Account, etc.).

Can the customer return, under the above conditions, the product to be sent at his own return/transportation costs.

If they are not returned within ten (10) calendar days, then may not accept any return or replacement.

We inform you that we do not accept returns on opened packages of products that have been used. Delivery, assembly and other service charges are non-refundable.